kriya company Privacy Policy

kriya company collects only the minimum information necessary for account registration and service operation. No additional information is collected without your consent.

1.1 Information You Provide Directly

When you provide information during registration or transactions, we collect the following:

• Full name and date of birth (for age verification — you must be at least 21 years old to use the service)
• Mobile number and email address
• Preferred payment method details (identifying information for your bKash, Nagad, or Rocket account)
• National ID or passport number for account verification
• User-set password (stored in encrypted form — never readable in plain text)

1.2 Automatically Collected Information

When you use the kriya company site, technical information is recorded automatically. This includes device type, operating system, browser details, IP address, and session duration. This information is used to analyse site performance and ensure security.

1.3 Cookies and Tracking

We use cookies for the proper operation of the site. Cookies are needed to maintain login state, save language preferences, and perform security checks. You can disable cookies from your browser settings, but doing so may limit some site functionality.

kriya company uses collected information only for lawful and specific purposes. Information is not sold or shared with third parties. The main purposes for which information is used are listed below:

• Account Management: To handle registration, login verification, password recovery, and account security.
• Transaction Processing: To complete deposits and withdrawals and to keep a record of transaction history.
• Identity Verification: To confirm age and prevent fraudulent activity.
• Customer Support: To provide assistance via live chat and email.
• Communications: To send account-related notifications and important updates.
• Technical Improvement: To monitor site performance and identify errors.

Your consent will be obtained for communications related to bonus or promotional offers. You may request to stop receiving such communications at any time.

kriya company uses industry-standard technology to protect your information. The following measures are taken to secure stored data:

3.1 Encryption

All communication on the site is encrypted using SSL (Secure Sockets Layer) technology. Passwords and payment-related information are never stored in plain readable form.

3.2 Access Control

Only authorised staff can access your personal information, and only when required for specific service needs. All staff are required to follow strict confidentiality policies.

3.3 Retention Period

Information is retained for as long as your account remains active and for the period necessary to meet applicable legal obligations. Even after an account is closed, financial transaction records are kept for a defined period in accordance with applicable regulations.

kriya company does not sell your personal information to third parties for any commercial purpose. Information may be shared in limited circumstances:

• Payment Processors: The information needed to complete transactions via bKash, Nagad, and Rocket is shared with them.
• Technology Service Providers: Parties involved in site operation and hosting are contractually required to keep information confidential.
• Legal Obligations: Information may be provided in compliance with applicable law if required by a court order or government directive.
• Fraud Prevention: Security-related information may be exchanged to identify fraudulent activity.

Outside the circumstances listed above, no information is shared without your consent.

As a kriya company user, you have certain fundamental rights over your own information. These rights are described in detail below:

5.1 Right to Access

You have the right to request a copy of the personal information we hold about you. To make this request, contact our support team.

5.2 Right to Correction

If there is any incorrect information in your account, you have the right to request that it be corrected. Keeping your information accurate is also important for account security.

5.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for legal or regulatory reasons.

5.4 Right to Opt Out of Marketing Communications

If you do not want to receive promotional emails or messages, you can contact us at any time to stop this service.

To learn more about responsible gaming rights and to understand our self-exclusion or deposit limit features, please read our Responsible Gaming Guide.

All services of kriya company are strictly restricted to those aged 21 and above. We do not knowingly collect or store information from anyone under 21 years of age.

Providing a date of birth is mandatory during account registration, and age is verified through an ID document when required. If there is any suspicion that an account was created by a minor, it will be suspended until verified and any collected information will be deleted immediately.

kriya company's servers or technology infrastructure may be located outside Bangladesh. In such cases, your information may be transferred to another country. During such transfers, we ensure that:

• The receiving party follows adequate data protection standards.
• Confidentiality of the data is made mandatory through contractual agreements.
• Only the necessary information is sent, nothing beyond that.

kriya company may update this privacy policy when needed. If any significant changes are made, we will notify you via the email registered to your account or through a notice on the site.

Each version includes the date it was last updated. Continuing to use the site after changes have been made means you accept the new policy. If you have any questions, please contact us before the changes take effect.

For answers to detailed questions about this policy, our FAQ section may be helpful, where common questions about privacy and security are answered.

If you have any questions, concerns, or data-related requests regarding this privacy policy, please contact us:

• Live Chat: Live chat is available directly on the site 24/7 — in both Bengali and English.
• Email: [email protected]

Our support team is active seven days a week, twenty-four hours a day, and aims to respond as quickly as possible.