Play Responsibly, Stay Safe
kriya company believes gaming is for entertainment — not a source of financial stress or mental strain. On this page you can learn about our protection tools, warning signs, and ways to get support.
What Responsible Gaming Is and Why It Matters
Betting and casino games are a popular form of entertainment for many people. For some, however, they can lead to a loss of control. Responsible gaming at kriya company means knowing your limits, playing for entertainment, and avoiding financial or mental harm. Our platform has various tools and policies in place to keep every player safe.
Before you play, keep this in mind: you should not expect regular income from casino or sports betting. There is no guarantee of winning any bet, and placing larger bets to recover losses is dangerous. Reading our Terms and Conditions will help you understand how we ensure a fair gaming environment.
If you ever feel you are losing control over your gaming, try to stop on your own and also reach out to us for support. kriya company offers 24/7 live chat and email support — in both Bengali and English. Our team is here for you whenever you need help.
Tools to Keep Yourself Safe
kriya company provides several self-control tools that you can activate directly from your account. These tools help you stay in control of your own gaming.
Set Deposit Limits
Set the maximum amount you can deposit per day, per week, or per month. Once a limit is set it takes effect immediately, and increasing it requires waiting through a set period.
Session Time Limits
Set a time limit for how long you play in one session. When the limit is reached, the session ends automatically and you are encouraged to take a break.
Temporary Break (Cooling-Off)
If you feel you need a short break, pause your account for anywhere from 24 hours to 30 days. During this time, logging in or placing bets will not be possible.
Self-Exclusion
If you are experiencing long-term problems, request a permanent or extended self-exclusion. This option closes your account completely and it cannot be reopened before the set period ends.
Review Gaming History
View your full history of deposits, withdrawals, and bets at any time. Understanding your own patterns is the first step toward responsible gaming.
Contact the Support Team
Reach our 24/7 live chat in Bengali at any time. The support team is always ready to help you set limits or manage your account.
To activate these tools, go to your account settings or let us know directly via live chat. Our Privacy Policy explains in detail how this information is kept secure.
Warning Signs — Pay Attention If You Notice These
Gaming problems usually develop gradually. If you see any of the signs below in yourself or someone close to you, seek help quickly.
Betting More After Losses
Repeatedly placing larger bets to recover losses — this is one of the main warning signs of a problem.
Uncontrolled Time Spent
Playing longer than planned and being unable to stop even when trying.
Hiding It from Family and Friends
Keeping your gaming secret from people close to you or lying about it.
Financial Problems
Using money meant for rent, food, or essential expenses on gaming, or taking on debt.
Emotional Distress
Feeling uncomfortable when not playing, being in a bad mood, or constantly thinking about gaming.
Neglecting Work and Responsibilities
Stepping back from professional or family responsibilities and prioritising gaming over them.
Where to Get Support
Acknowledging a problem takes courage. The resources below can help you or someone you know.
kriya company Live Chat
Talk to us in Bengali or English on 24/7 live chat. Immediate help is available for self-exclusion, setting limits, or closing your account.
Email Support
If you are not comfortable talking on live chat, write to us in detail by email. Our support team will reply as quickly as possible — with complete confidentiality.
Family and Trusted People
Talking to a family member or a trusted friend is often the most effective first step. The support of people close to you plays an important role in dealing with this kind of problem.
Professional Counselling
In Bangladesh, mental health professionals and behavioural addiction counsellors can help with these issues. Seeking advice from a psychiatrist or psychologist is nothing to be ashamed of — it is a sign of courage.
Support Groups
Talking with others who are going through or have gone through the same problem helps you feel less alone. Contact our support team for guidance on joining a local or online support group.
kriya company's Commitment
kriya company is more than a gaming platform — we believe in building a responsible environment where players are safe. To learn more about us, visit our About Us page, where you will find details about our values and goals.
- Age verification is mandatory at registration — no one under 21 can open an account.
- Requests for self-exclusion or limit adjustments are acted on immediately — no delays.
- Our support team is specially trained and sensitive when it comes to responsible gaming matters.
- If unusual gaming patterns are detected, we reach out ourselves and offer support.
- Promotional communications are paused while a self-exclusion is active.
- Payment information on our platform is SSL encrypted — your personal data is secure.
Practical Tips for Safe Gaming
Playing responsibly is not only for when problems arise — it is a good habit at all times. Keeping the following points in mind helps make gaming enjoyable and safe:
Set a budget in advance
Before you start playing, decide the maximum amount you are willing to spend. Stay firm about not going beyond that limit.
Set a time limit
Decide how long you will play each day or week and stick to it.
Play with a clear head
Avoid playing when you are upset, under stress, or tired — the chances of making poor decisions are higher at those times.
Do not chase losses
Do not place more bets to try to recover after a loss. Each bet is independent and previous results have no effect on the next one.
Treat it as entertainment
Play as an entertainment option, not as a way to earn income. Winning is enjoyable, but it is never guaranteed.
Take regular breaks
Rather than playing for long stretches without stopping, take breaks in between. Use that time to spend with family or friends.
Responsible Gaming — FAQ
For more questions, visit our FAQ page where you can find detailed answers on a range of topics.